Shipping and Returns information
Order Processing and Delivery Time
Burley Motorsports appreciates your business.
While Burley Motorsports makes every effort to ensure everything is shipped on time and meets the high quality that BMS has come to be known for, Internet ordering requires that you be tolerant of possible shipping delays, lost packages or boxes packed incorrectly. Always verify your shipping address is spelled correctly, as we find this is the most common cause of delay.
We ask that you please keep your installation plans flexible. Do NOT schedule installation until you have received and inspected all of your order.
Once you’ve received your order, it is your responsibility to examine everything carefully to determine that your order is correct, complete and in good condition.
Cancellation – You may cancel your order at any time prior to shipment for a complete refund. E-mailed or faxed cancellations are NOT permitted. You must speak directly to a customer service representative to confirm cancellation. Call 805-280-8018. Once your order has shipped, it may not be canceled. Should you change your mind & refuse the order, you will be responsible for all shipping costs to and from the shipping address. A restocking fee of up to 25% may be applied. Credit will only be issued after the parts have been returned and examined.
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This happens infrequently and most commonly occurs with orders shipped outside the 48 contiguous states or with products that have exotic shipping dimensions. In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held, pending your approval of any changes.
Burley Motorsports prides itself on its customer service. Should you have an issue with shipped merchandise, we ask that you please contact us to resolve any issues before returning an item. Our phone number: 805-280-8018.
All returns must be made within 15 days of purchase. Because many items are “custom made to order,” all returns are also at the discretion of Burley Motorsports. All purchases of “Sale” or “Clearance” items are final and there are no returns allowed.
Refunds will exclude shipping fees and are only given on packages that are returned containing all the of parts / pieces sent out originally. There is a 25% restocking fee for items that have been approved for return.
Thank you for shopping with us!