Shipping and Returns information
Order Processing and Delivery Time
Burley Motorsports appreciates your business.
While Burley Motorsports makes every effort to ensure everything is shipped on time and meets the high quality that BMS has come to be known for, Internet ordering requires that you be tolerant of possible shipping delays, lost packages or boxes packed incorrectly. Always verify your shipping address is spelled correctly, as we find this is the most common cause of delay.
**Due to procurement and supply chain problems, we are sometimes we may not be able to ship within 24 hours. This is a temporary problem, but one that is out of our control.
We ask that you please keep your installation plans flexible. Do NOT schedule installation until you have received and inspected all of your order.
Once you’ve received your order, it is your responsibility to examine everything carefully to determine that your order is correct, complete and in good condition.
You may cancel your order at any time prior to shipment, we are happy to return your money. However, a 10% fee will be deducted from your total for processing the order because we still need to pay PayPal for servicing the order.. If the order gets cancelled because we made a mistake about our inventory, then we will not deduct the 10% fee before returning your money.
E-mailed or faxed cancellations are NOT permitted. You must speak directly to a customer service representative to confirm cancellation. Call 805-280-8018.
Once your order has shipped, it may not be canceled. Should you change your mind & refuse the order, you will be responsible for all shipping costs to and from the shipping address. A restocking fee of 35% will be applied. Credit will only be issued after the parts have been returned and examined. It is the customer’s responsibility to ensure that the packaging is sufficient for us to receive the part without any blemishes, marks or damage.
Shipping and Handling Price
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This happens infrequently and most commonly occurs with orders shipped outside the 48 contiguous states or with products that have exotic shipping dimensions. In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held, pending your approval of any changes.
Our website only allows us to use one consistent shipping carrier. Depending on the item and the area of service, we may choose a different carrier off of our site. We reserve the right to choose the appropriate carrier and do not renegotiate the terms of shipping and handling. We have shipping personnel whom we pay, and handling is part of their compensation.
Burley Motorsports prides itself on its customer service. Should you have an issue with shipped merchandise, we ask that you please contact us to resolve any issues before returning an item. Our phone number: 805-280-8018.
With this said, it is always the customer’s responsibility to make sure the part they are ordering is the correct part for their vehicle (ie: verifying part numbers and matching our product picture to the part you need). Purchasing a part and then deciding you don’t want it is not a reason for return.
All purchases of “Sale,” “Flash Sale,” “Clearance,” and “Custom-Made” items are final and there are no returns allowed.
No warranty or returns on all parts and products sold to wholesale account customers.
There is a No-Return Policy on brake kits.
Return requests that are not for any of the above mentioned products are at the sole discretion of Burley Motorsports. Any returns that are accepted must be made within 15 days of purchase and arrive in the same condition in which it was received. We are not responsible for any lost or damaged return item.
Refunds will exclude shipping fees and are only given on packages that are returned containing all the of parts / pieces originally sent. There is a 35% restocking fee for items that have been approved for return.
Please understand that we have a strict return policy because many parts are custom-built and labor intensive; other products are difficult to procure. We do our best to please every single customer, and we thank you for shopping with us!